9-1-1 Information 
 
 
9-1-1 is a toll-free number reserved for emergencies requiring police, fire and/or ambulance assistance.

It is accessible from all touch-tone, rotary and cellular phones.

The following Frequently Asked Questions provide more information on this essential service.

What is 9-1-1?

  • 9-1-1 is the toll-free emergency telephone number system for Halton Region.
  • It links callers to the appropriate emergency service: police, fire and/or ambulance.
  • Calling 9-1-1 enables callers to reach the emergency service required as quickly as possible.
  • It can also be dialed from cellular telephones.

What is an Emergency?

  • An emergency is any situation where there people and/or property are at risk.
  • Examples of 9-1-1 emergencies include:
    • Fires
    • Crimes in progress
    • Medical emergencies

What is NOT an Emergency?

  • A situation is not an emergency when it is not dangerous and immediate action is not necessary.
  • Examples of a non-emergency situation include:
    • Automobile accidents where an injury has not occurred.
    • After a crime has been committed and you believe that the offender has left the scene.
    • Follow-up on an auto theft report.
  • If the emergency is not life-threatening, check the telephone directory for the number of the appropriate agency.

What happens when you dial 9-1-1?

  • When you dial 9-1-1 your call is answered by professionally trained personnel.
  • The 9-1-1 telephone system has an Automatic Location Identification System and an Automatic Number Identification System (ANI/ALI) which lets the call taker know the address and telephone number of the caller.
  • If the caller is unable to speak, police will be dispatched to the location.
  • If you call from a cellular phone, ANI/ALI information will NOT be available to the call taker.
  • Try to remain calm and give your exact location.
  • The caller must be prepared to give the following information:
    • Which service is required: police, fire and/or ambulance.
    • Where the emergency has occurred: the full address, including the name of the city or town.
  • Depending on the information provided, you will be connected to a police, fire or ambulance dispatch centre.
  • The dispatch centre will verify the information and details surrounding the incident.

What you can do to help 9-1-1 help you:

  • Remain calm and speak clearly.
  • Identify which emergency service you require (police, fire and/or ambulance.
  • Please remain on the line to provide additional information if requested to do so by the call taker.
  • DO NOT HANG UP UNTIL THE CALL TAKER ADVISES YOU TO DO SO.
  • Remember, it is important to have your house number visible from the street. This will assist emergency responders in locating you as quickly as possible.  

What to teach your children about 9-1-1:

  • Teach your children how and when to get help from 9-1-1.
  • Teach your children their address and telephone number as soon as they are able to learn it.
  • Keep your address and telephone posted by all telephones in case they are unsure.
  • Tell your children to answer all of the emergency call taker's questions and to stay on the phone until they are told to hang up.
  • Teach your children about the dangers of making prank 9-1-1 calls.

What are the dangers of 9-1-1 prank calls?

  • Prank 9-1-1 calls waste time and money and can also be dangerous.
  • If 9-1-1 lines or responders are busy with prank calls, someone with a real emergency might not get the help that they need.

What if your complaint is not an emergency?

  • If your complaint is not an emergency dial 905-825-4777 or 905-825-4747, the non-emergency numbers for the Halton Regional Police Service.
  • Use these numbers for non-emergency calls such as:
    • Parking complaints
    • A noisy party
    • Lost and found articles
  • You can also use your cellular phone for non-emergencies by dialing *477 (Telus customers only)

Did You Know?

Your name, address and telephone number are stored in an ANI/ALI database with your telephone company – not the police. 

When you call 9-1-1 we receive the information that you have registered with your phone company.

If you use VOIP, you will still need to state where you are calling from.

You should update your information with your home phone service provider when you move.