9-1-1 is a toll-free number reserved for emergencies requiring police, fire and/or ambulance assistance.
It is accessible from all touch-tone, rotary and cellular phones.
The following Frequently Asked Questions provide more information on this essential service.
What is 9-1-1?
- 9-1-1 is the toll-free emergency telephone number system for Halton Region.
- It links callers to the appropriate emergency service: police, fire and/or ambulance.
- Calling 9-1-1 enables callers to reach the emergency service required as quickly as possible.
- It can also be dialed from cellular telephones.
What is an Emergency?
- An emergency is any situation where there people and/or property are at risk.
- Examples of 9-1-1 emergencies include:
- Crimes in progress
- Medical emergencies
What is NOT an Emergency?
- A situation is not an emergency when it is not dangerous and immediate action is not necessary.
- Examples of a non-emergency situation include:
- Automobile accidents where an injury has not occurred.
- After a crime has been committed and you believe that the offender has left the scene.
- Follow-up on an auto theft report.
- If the emergency is not life-threatening, check the telephone directory for the number of the appropriate agency.
What happens when you dial 9-1-1?
- When you dial 9-1-1 your call is answered by professionally trained personnel.
- The 9-1-1 telephone system has an Automatic Location Identification System and an Automatic Number Identification System (ANI/ALI) which lets the call taker know the address and telephone number of the caller.
- If the caller is unable to speak, police will be dispatched to the location.
- If you call from a cellular phone, ANI/ALI information will NOT be available to the call taker.
- Try to remain calm and give your exact location.
- The caller must be prepared to give the following information:
- Which service is required: police, fire and/or ambulance.
- Where the emergency has occurred: the full address, including the name of the city or town.
- Depending on the information provided, you will be connected to a police, fire or ambulance dispatch centre.
- The dispatch centre will verify the information and details surrounding the incident.
What you can do to help 9-1-1 help you:
- Remain calm and speak clearly.
- Identify which emergency service you require (police, fire and/or ambulance.
- Please remain on the line to provide additional information if requested to do so by the call taker.
- DO NOT HANG UP UNTIL THE CALL TAKER ADVISES YOU TO DO SO.
- Remember, it is important to have your house number visible from the street. This will assist emergency responders in locating you as quickly as possible.
What to teach your children about 9-1-1:
- Teach your children how and when to get help from 9-1-1.
- Teach your children their address and telephone number as soon as they are able to learn it.
- Keep your address and telephone posted by all telephones in case they are unsure.
- Tell your children to answer all of the emergency call taker's questions and to stay on the phone until they are told to hang up.
- Teach your children about the dangers of making prank 9-1-1 calls.
What are the dangers of 9-1-1 prank calls?
- Prank 9-1-1 calls waste time and money and can also be dangerous.
- If 9-1-1 lines or responders are busy with prank calls, someone with a real emergency might not get the help that they need.
What if your complaint is not an emergency?
- If your complaint is not an emergency dial 905-825-4777 or 905-825-4747, the non-emergency numbers for the Halton Regional Police Service.
- Use these numbers for non-emergency calls such as:
- Parking complaints
- A noisy party
- Lost and found articles
- You can also use your cellular phone for non-emergencies by dialing *477 (Telus customers only)