Accessibility 
 
Accessibility for Ontarians with Disabilities Act, 2005

Halton Regional Police Service Accessibility Plan

The Halton Regional Police Service Accessibility Plan sets out a number of improvements aimed at making the HRPS' programs and services more accessible to people with disabilities.

Click here to download a PDF version of the HRPS Accessible Customer Service Plan.

Accessible Customer Service Policy

In 2011, the Halton Regional Police Service created the Accessible Customer Service Policy. The Policy’s content reflects the requirements of Ontario Regulation 429/07 and compliance direction provided by the Accessibility Directorate of Ontario, Ministry of Community and Social Services.

Click here to download a PDF version of the HRPS Accessible Customer Service Policy.

To download Adobe Reader, click here.

Accessible Customer Service Policies and Procedures - Alternate Formats

The Halton Regional Police Service will provide, upon request, policies and procedures relating to the provision of goods or services to people with disabilities in a format that takes into account the person's disability. Please use the feedback process to make your request. If using the feedback form, ensure you include your contact information and list the document(s) as well as the format you are requesting  them in, in the comment box.

Provide Feedback - How may we help you?

At the Halton Regional Police Service, we are striving to make our customer service more accessible to people with disabilities. Have you recently accessed HRPS goods and services? Is there something we could be doing better? We want to hear from you.

Click here to download an electronic Accessible Customer Service feedback form in PDF format.

For non-disability related enquiries or feedback, click here.

Contact us: 

Superintendent Nishan Duraiappah
905-825-4747 ext. 4722

TTY/TTD: 1-800-990-8199

Mail:
Halton Regional Police Service
c/o Superintendent Nishan Duraiappah
1151 Bronte Road
Oakville, ON  L6M 3L1

In person: At any Halton Regional Police Service location:

         We will need to know:

  • Contact Information: Customer’s name, address, phone number, e-mail, preferred method of communication – required in order to acknowledge receipt of feedback if appropriate.
  • Type of good or service accessed: Location, time, date, staff involved (if known).
  •  Concern/Issue
  • Suggestions to address concern: How could we improve our service next time?

Useful Links:

Trouble reading due to text size? Learn how to adjust text size in your browser. Click here.

9-1-1: Best Practices for the Deaf, Deafened and Hard of Hearing Community. Click here.

Service Disruptions:

There are no service disruptions affecting accessibility to report.