Halton Regional Police Service
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Text With 9-1-1

The Halton Regional Police Service is proud to offer members of the Deaf, Deafened, Hard of Hearing and Speech Impaired (DHHSI) community a new text with 9-1-1 service (T9-1-1). This service provides easier access for DHHSI community members to communicate with emergency services

To initiate this service, DHHSI persons must:

  • Have a compatible cell phone and active wireless subscription.
    Generally, 3G, 4G and GSM phones will support T9-1-1. It is recommended that users contact their wireless provider to confirm their cell model is supported.
  • Register with their wireless service provider to enable this service.

To use this service:

  • Users will continue to call 9-1-1.
    A text sent to the digits 9-1-1 will not be delivered to emergency services.
  • As the 9-1-1 operator answers the call normally, they will also receive a notification that this caller’s phone is registered with the T9-1-1 service.
  • If no answer to the operator's voice question is received, the operator will then begin sending text messages to the registered phone.

It is important to note that this service is currently only available to the DHHSI community and is only to be used in emergency situations. For non-emergency calls from DHHSI callers, please utilize a TDD device to 1-800-990-8199, attend your local Police Station or find alternative assistance and call 905-825-4777.

Some Reports can also be submitted using the Online Reporting section of this website.

For more information on T9-1-1, how to register, service availability, FAQ’s etc., please visit www.textwith911.ca.

Media enquiries, please contact the Media Relations Officer at Chantal.Corner@haltonpolice.ca.