The Halton Regional Police Service Communications Bureau is responsible for initial response to all 9-1-1 calls for police, fire and ambulance originating within Halton Region.
Under the command of the Inspector-Support Services and managed by a Staff Sergeant, the Bureau operates 24 hours-a-day, seven days a week, 365 days of the year. Day-to-day operations are provided by 52 full-time and seven part-time communicators, supported by four highly-trained civilian communications supervisors. The Bureau also has its own dedicated trainer and E9-1-1 coordinator.
After the initial determination of the type of emergency response required, calls are transferred by the Communications Bureau to the appropriate Emergency Services agency.
Calls for police services are dispatched directly to patrol officers in the District where the call originates.
The Communications Bureau also receives and processes all non-emergency calls for service received from the public, and monitors all HRPS officers on patrol using a Global Positioning System (GPS), along with data and voice transmissions.
In 2015, the bureau processed 322,250 calls, of these, 110,198 were received on 9-1-1.
The Bureau is also responsible for the staffing and management of police officers assigned to the Police Reporting Centre.
In addition to its emergency support responsibilities, the HRPS Communications Bureau staffs the Front Desk at Police Headquarters with one full-time and one part-time switchboard operator.
The Communications Bureau also operates a fully-equipped Mobile Command Unit which is used as an on-scene police operations base at major occurrences. The Mobile Command Unit is outfitted with a wide variety of wired and wireless technologies to support police operations in the field. Staff from the Communications Bureau receive special training to respond and support the Mobile Command Unit when it is used in these unique circumstances.