* Due to the COVID-19 situation, we are not currently operating the Halton Seniors Helpline.  Please check back for updates.

The Halton Seniors Helpline is volunteer-staffed resource for members of the region's senior community to seek information, guidance, support and referrals on a wide range of issues and concerns, including:

  • Sorting out problems
  • Local seniors' support services
  • Assisting in the care of an older adult
  • Physical, emotional and/or financial abuse or neglect

Contact the Halton Seniors Helpline

To contact the Halton Seniors Helpline, dial toll-free 1-866-457-8252. Trained volunteers are available Monday to Friday from 11:00 a.m. to 2:00 p.m.

Volunteering with Halton Seniors Helpline

Interested in giving back to your community? Why not volunteer with Halton Seniors Helpline? To volunteer, you must be able to work a minimum of one shift per month and commit to 60 hours of volunteer time per calendar year. This can include Helpline shifts, meetings, training, presentations, community outreach, special events, and other duties. Training is provided to successful candidates.

Key Duties and Responsibilities

  • Provide support, accurate and factual information to callers, and refer to Community Support Services, as warranted.
  • Attend meetings when required; approximately four per year.
  • Attend training sessions when required.
  • Attend special events in the community (i.e. Burlington Sound of Music Festival, Oakville Waterfront Festival, RibFest, Police Day, Seniors Picnics, Halton Multicultural Events, etc.).
  • Participate in table top displays presenting Halton Regional Police Service Crime Prevention literature, Elder Abuse brochures, Halton Seniors Helpline promotional material, etc.
  • Advise the Elder Services Coordinator of any issues/concerns that arise with seniors in the community.
  • Adhere to the HRPS confidentiality agreement.
  • Adhere to the policies outlined in the Halton Seniors Helpline Training Manual.
  • Agree to an annual Criminal Records Check.


To be eligible to volunteer for Halton Seniors Helpline Volunteers, you must be 50+ years of age, pass a criminal history background check, and:

  • be caring, empathetic, patient and non-judgmental;
  • possess good listening skills and common sense; and
  • have basic computer skills.

Applying to be a Halton Seniors Helpline volunteer

* Due to COVID-19, we are not currently accepting new volunteers at this time. Please check back here frequently for updates.

Contact Information

Constable Mathew Rocca
Seniors Liaison Officer
Phone: 905-825-4747 ext. 5243