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Seniors Helpline

The Halton Regional Police Service, in partnership with Seniors and Law Enforcement Together (S.A.L.T.) launched the Halton Seniors Helpline in January 2008.

The Halton Seniors Helpline is a resource for members ofthe Region'sseniors community to seek information, guidance, support and referrals on a wide range of issues and concerns, including:

  • Sorting out problems
  • Local seniors' support services
  • Assisting in the care of an older adult
  • Physical, emotional and/orfinancial abuse or neglect

The toll-free number is 1-866-457-8252. Trained senior volunteers are available Monday to Friday from 11:00 a.m. to 2:00 p.m.

Volunteer Opportunities:

Volunteers are being accepted for the Halton Seniors Helpline. To be considered for one of the available positions, you must:

Key Duties and Responsibilities:

  • Provide support, accurate and factual information to callers, and refer to Community Support Services, as warranted.
  • Attend meetings when required; approximately four per year.
  • Attend training sessions when required.
  • Attend special events in the community (i.e. Burlington Sound of Music Festival, Oakville Waterfront Festival, RibFest, Police Day, Seniors Picnics, Halton Multicultural Events, etc...).
  • Participate in table top displays presenting Halton Regional Police Service Crime Prevention literature, Elder Abuse brochures, Halton Seniors Helpline promotional material, etc...
  • Advise the Elder Services Coordinator of any issues/concerns that arise with seniors in the community.
  • Adhere to the HRPS confidentiality agreement.
  • Adhere to the policies outlined in the Halton Seniors Helpline Training Manual.
  • Agree to an annual criminal records check.

Time Commitment:

  • Work a minimum of one shift per month.
  • Commit to 60 hours of volunteer time per calendar year. This can include Helpline shifts, meetings, training, presentations, community outreach, special events, table top displays, other duties as assigned.

Qualifications:

Eligible candidates for Halton Seniors Helpline Volunteers include adults 50+ years of age who pass a criminal history background check, and possess the following qualities and skills:

  • are caring, empathetic, patient and non-judgemental.
  • possess good listening skills and common sense.
  • have basic computer skills.

Support Provided: Training for this position will be provided at two full-day training sessions, as well as two shadowing shifts with an experienced volunteer. In addition, the Halton Seniors Helpline Volunteer Coordinator is available on an on-going basis to answer questions and provide other assistance as needed.

How To Apply:

To apply to become a SALT/Halton Senior Helpline volunteer, complete the Volunteer Application Form and submit it by mail, email or fax to:

Halton Regional Police Service
Attention: D/Cst Nadine Clarke
SALT/Halton Senior Helpline
3800 Constable Henshaw Blvd.
Burlington, ON
L7M 3Y2

Nadine.Clarke@haltonpolice.ca
Fax: 905-639-8192

Contact Us:

For more informationaboutHalton Seniors Helpline, contact:

The Halton Regional Police Service
Seniors Liaison Officer
905-825-4747 ext. 5345