Halton Regional Police Service
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Media Release

Release Date: April 11th, 2019 - 10:47am

Originator: Staff Sergeant, Dave Cross, Communications Bureau, 905-825-4747 ext. 5132

Contact: Staff Sergeant, Dave Cross, Communications Bureau, 905-825-4747 ext. 5132

Location: Halton Region


Halton Regional Police Service celebrates National Public Safety Telecommunicators Week [April 14 - 20, 2019]

Every year in April, telecommunications personnel in the public safety community are recognized and honoured for their dedication and service. This week-long event, initiated in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office in California, is a time to celebrate and thank those who dedicate their lives to serving the public.

Although yet to be formally proclaimed here in Canada, the Halton Regional Police Service recognizes April 14 - 20, 2019 as National Public Safety Telecommunicators Week.

In 2018, the Halton Regional Police Service's Communications Bureau answered more than 270,000 calls, of which 121,000 were received on 9-1-1. That translates to more than 700 calls every day.

Each of our Communicators undergoes a rigorous screening and hiring process. Training includes both classroom learning and ‘live-on-the-floor’ instruction which takes approximately six months to complete. Each of the Service’s Communicators brings to the table exceptional judgment, finely tuned decision-making abilities, superior organizational skills, and the ability to stay calm in the most demanding situations. They are truly the first, first responders, and a fundamental component of police operations.

"On behalf of the Service, I extend my sincerest thanks to every member of our Communications Bureau for the critical role you play in supporting the safety and well-being of our community. The residents of Halton Region are better served because of your resolute dedication and commitment to being stewards of calmness in the midst of the worst moments of someone’s life,” says Chief Stephen Tanner.

Learn more about the Communications Bureau here: https://bit.ly/2GkGS9S.

Next week, we will be using the hashtag #NPSTW on Twitter ​(@HaltonPolice) to share interesting facts that relate to telecommunicators and the history of 9-1-1.