Mental Health Supports

We are here to help when life feels overwhelming. Our officers work alongside mental health professionals to provide care during crisis calls. We collaborate with organizations to ensure you get the right support, fast. At HRPS, we are committed to reducing stigma and promoting mental wellness through training and outreach. Support when you or your loved ones need it most:

Mental Health Emergencies

If you are having a mental health emergency, please call 9-1-1, go to your local hospital or contact any one of the help lines below:

Kids Help Phone: 1-800-668-6868

LGBT Youth Line: text 647-694-4275 (Sunday to Friday, 4:00 p.m. to 9:30 p.m.)

Trans Lifeline: 1-877-330-6366 (Monday through Friday, 1:00 p.m. to 9 p.m.)

Suicide Crisis Line: 9-8-8

Crisis Outreach and Support Team (COAST)

The Halton Regional Police Service (HRPS) Crisis Outreach and Support Team (COAST) provides Halton residents, aged 16 and over, experiencing a mental health crisis with immediate outreach and support. Anyone can call the COAST crisis line which is answered by a trained mental health crisis worker 24-hours-a-day, seven days a week. BVB V

COAST crisis line: 1-877-825-9011

COAST is funded by the Canadian Mental Health Association of Halton and by the Ontario Ministry of Health.

Learn more about the COAST crisis line from the Canadian Mental Health Association of Halton.

Please also see the Canadian Mental Health Association of Halton's Resource Guide.

Mobile Crisis Rapid Response Team

Our Mobile Crisis Rapid Response Teams (MCRRT), in partnership with St. Joseph’s Healthcare and Halton Healthcare, are made up of police officers, psychologists and mental health professionals trained to defuse or de-escalate crisis situations. These teams also advocate for those in crisis and ensure mental health assessments are completed where they are needed most.

Reach Out Centre for Kids (R.O.C.K.)

In 2019, the HRPS signed a Memorandum of Understanding with the Reach Out Centre for Kids (R.O.C.K) which is a local mental health agency. This Memorandum of Understanding allows our officers to directly refer youth under the age of 17 and their families to the R.O.C.K for mental health support and follow up. In this way, we can ensure children, youth and their families can get the appropriate help and support when they need it the most.

ROCK's Crisis Response Program provides immediate outreach for children and youth, their parents/caregivers, and community members. The Crisis Response telephone number will connect you to our 24-hour answering service. You will then be connected with a crisis counsellor as soon as possible.

R.O.C.K. Crisis Response: 905-878-9785

For more information about R.O.C.K. services, including their virtual walk-in clinics and their live answer service, please visit the R.O.C.K. website.

Call Diversion

In partnership with the Canadian Mental Health Association (CMHA) of Halton, the Call Diversion program - which operates Mondays to Fridays, 10:00 A.M. to 6:00 P.M. – ensures that those who are experiencing low-risk mental health challenges receive the right support at the right time, while allowing 9-1-1 communicators to focus their attention on incoming emergency calls across the region.

When someone who is under mental health distress dials 9-1-1, an emergency communicator will answer their call and assess whether they require urgent help. Police, fire, and/or ambulance personnel will always be dispatched if the call is deemed an emergency. However, if the call is not urgent, the 9-1-1 communicator will request the caller’s consent before transferring them to a trained CMHA professional who will provide the individual with specialized support, care, and guidance. If the caller’s situation changes and the incident becomes an emergency, the individual will be transferred back to a 9-1-1 communicator to receive immediate help.