Halton Regional Police Service
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Accessibility for Ontarians with Disabilities Act, 2005

Halton Regional Police Service Accessibility Plan

The Halton Regional Police Service Accessibility Plan sets out a number of improvements aimed at making the HRPS' programs and services more accessible to people with disabilities.

Download a PDF version of the HRPS Accessible Customer Service Plan.

Accessible Customer Service Policy

In 2011, the Halton Regional Police Service created the Accessible Customer Service Policy. The Policy’s content reflects the requirements of Ontario Regulation 429/07 and compliance direction provided by the Accessibility Directorate of Ontario, Ministry of Community and Social Services.

Download a PDF version of the HRPS Accessible Customer Service Policy.

Download Adobe Reader.

Accessible Customer Service Policies and Procedures - Alternate Formats

The Halton Regional Police Service will provide, upon request, policies and procedures relating to the provision of goods or services to people with disabilities in a format that takes into account the person's disability. Please use the feedback process to make your request. If using the feedback form, ensure you include your contact information and list the document(s) as well as the format you are requesting them in, in the comment box.

Provide Feedback - How may we help you?

At the Halton Regional Police Service, we are striving to make our customer service more accessible to people with disabilities. Have you recently accessed HRPS goods and services? Is there something we could be doing better? We want to hear from you.

Download an electronic Accessible Customer Service feedback form in PDF format.

For non-disability related enquiries or feedback, visit the Police Reporting Centre.

Contact us:

Carrie Overholt
Policy/Accessibility Coordinator
905-825-4747 ext. 5999
TTY/TTD: 1-800-990-8199

Halton Regional Police Service
c/o Carrie Overholt Policy/Accessibility Coordinator
2485 North Service Road West,
Oakville, Ontario, L6M 3H8

In person: At any Halton Regional Police Service location:

We will need to know:

  • Contact Information: Customer’s name, address, phone number, e-mail, preferred method of communication – required in order to acknowledge receipt of feedback if appropriate.
  • Type of good or service accessed: Location, time, date, staff involved (if known).
  • Concern/Issue
  • Suggestions to address concern: How could we improve our service next time?